IT Service Management (ITSM) is the generic term used for managing IT processes.

iITIL® was a term coined by the UK governement almost 20 years ago yet today it is still catching on, more than ever. ITIL® no longer consists of the two main areas of Service Support and Service Delivery plus 6 others.

In Jun 2007 the new ITIL®V3 books were release consisiting of 5 main publications. The V3 publications have in essence taken the 8 previous books of version 2 and incorporated into V3.

In ITIL®V3 many more Processes and Functions have been added as opposed to the 10 processes and one function in the ITIL V2 Service Delivery and Service Support books.

ITSM continues to be adopted by multinational company's around the world. With so much interest ITIL has developed a ITSM Expert program which is now partially available.