The ITIL Anecdote

During the late 1980's, ITIL (IT Infrastructure Library) became the worldwide de-facto standard in IT Service Management. Starting as a guide for the UK Government, the framework proved to be useful to other IT Organizations and was adopted as the bases for consultancy, education and software tool support. Today ITIL® is known and used worldwide.

The Office of Government Commerce (OGC) is an office of the HM Treasury. In September 2000, the OGC has tendered a contract to manage the ITIL®V3 examination process. This was won by APM Group from the UK. Now ISEB and EXIN who were the dominent players for ITIL have an agreement with APMG to continue offering ITIL®V3 exams and accreditation for ITIL®.

Today ITIL® is prominent in the IT service management space and recently updated to ITIL®V3 in Jun 2007. The new ITIL®V3 has taken on a lifecycle approach starting from the strategy, design, transition, operations and finally continual improve.