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Key Tasks IPRC
The key tasks for the IT Service
Management Practitioner Release and Control are:
1. Managing the Release and Control
processes
2. Organizing the Release and Control
processes
3. Optimizing the Release and Control
processes
The typical activities of a practitioner
in management of the Change Management, Release
Management and Configuration Management
processes would be:
Managing
• Plan the key activities in the
Change Management, Release
Management and Configuration
Management process
• Plan the exchange of appropriate
information on managing the
Release and Control
processes
• Initiate actions to ensure that
the key activities in the Release
and Control processes meet
the objectives set
• Report on the effectiveness and
efficiency of the activities
in the Release and Control
processes
Organizing
• Organize the exchange of appropriate
information with other processes
• Provide Change, Release and Configuration
Management information to other
IT Service
Management processes, users and
suppliers.
• Maintain the procedures of the
Release and Control processes
• Maintain the baselines of configurations
and status information of Configuration
Items
• Provide instructions for designing,
building and configuring releases
• Advise on the back-out and test
plans for changes and releases
• Plan the implementation of releases
• Monitor the logistics for releases
(purchase, storage, transport,
delivery, implementation)
• Coordinate and monitor changes
(including preparing CAB meetings)
Optimizing
• Monitor and optimize the Release
and Control processes
• Propose improvements, based on
results of monitoring and reviews
• Plan and conduct change, release
and configuration audits and
reviews
Change
Management
There
are many reasons why Change Management
processes need to be implemented.
Such as, to ensure that standardized
methods and procedures are
efficient and prompt for handling all changes, in order to minimize the impact
of Change related incidents upon service quality and to improve the day-to-day
operations.
Making changes to the network is the single most devastating activity causing customer outages. Commonly outages are caused by human error, whether the software was extensively tested prior to implementation to the live network or because a misread order was implemented or the wrong component was disabled in error, etc.
Customers are demanding
better service and
higher penalties be paid
to compensate them for
network outages when signing SLA’s. In turn, their customers are also requesting SLA’s
and penalties to
be paid.
This three day course
based on ITIL “best practices” methodology
as outlined in the
Service Delivery
and Service Support material will teach you how
to apply the processes
into a live Change
Management operation.
Configuration
Management
The primary focus of
Configuration Management
is to account for all IT assets and
configuration items
within the IT organization. Every detail of each configuration
item,
including hardware,
software and documentation must
be accounted for and
recorded. This is a huge task that many Company’s don’t
want to take on, those
that embrace it are
able to make improvements throughout the IT infrastructure
more easily.
Many organizations do not have the right tools (database) within their IT organization
to track all hardware, software and documentation or do not get the most from
existing tools. By understanding the relationship between other functions and
processes within the IT organization such as the Service Desk, Change Management,
Problem Management and Incident Management, you will be able to implement strategic
methods to link cross-functional processes together.
This three day course based on ITIL “best practices” methodology
as outlined in the Service Delivery and Service Support material will teach
you
how to apply the processes into a live Configuration Management operation.
Release Management
Release Management takes a holistic view of a Change to an IT service
and should ensure that all aspects of a release, both technical
and non-technical, are considered together.
The focus of Release Management is the protection of the live environment and
its services through the use of formal procedures and checks.
Release Management works closely with Change and Configuration Management processes
to ensure the CMDB is kept up to date following changes implemented by new releases.
IT organizations need succinct Release Management coordination to uphold the
resources, eliminating unplanned outages during schedule changes. Maintaining
control of releases will improve customer perception that the IT organization
is well managed.
This three day course based on ITIL “best practices” methodology as
outlined in the Service Delivery and Service Support material will teach you
how to apply the processes into a live Change Management operation.
Who Should Attend
• Managers planning to implement Change, Configuration and Release Management
• Managers planning to manage, organized and optimise the IPRC processes
• Managers that want to improve the existing IPRC processes
• Operational staff, Managers and Project Managers
• Anyone working in a Change Management, Configuration and Release environments
Benefits
• Better alignment of IT Services to business requirements
• Increased visibility and communication of changes to both business and
service support staff
• Improved risk assessment
• A reduced adverse impact of changes on the quality of services and on SLA’s
• Increased productivity of users – through less disruption and higher
quality services
• Minimize service disruptions
• Consistency in the release process
• Error reduction as a result of controlled releases
• Quality control and effective testing prior to release
• Audit trail of changes to the live network is maintained
Prerequisites
Participants must have already
obtained the Foundation
Certificate In IT Service Management.
If you do not have
this certificate, it is attainable through iTilasia ITIL
IT Service Management Essentials course.
Examinations
A 120 minute closed book exam containing 40 multiple choice questions.
Bookings
Contact
us at: info@itilasia.com
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